Shipping policy

Thank you for shopping at DOVYRA. We aim to provide fast, reliable, and secure delivery for every order. Please review the details below to understand how shipping works on our website.

1. Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.
Processing time does not include weekends or holidays.

If we experience unusually high order volume, processing may take an additional 1–2 days. We appreciate your patience.

2. Shipping Time & Delivery Estimates

We ship to most countries worldwide. Delivery time may vary depending on your location.

United States, Canada, Australia, United Kingdom

  • Standard Shipping: 7–15 business days

Europe

  • Standard Shipping: 7–18 business days

Asia

  • Standard Shipping: 5–12 business days

Other International Destinations

  • Standard Shipping: 10–20 business days

Note:
Delivery estimates may be affected by customs clearance, weather conditions, or carrier delays.

3. Shipping Fees

Shipping fees (if applicable) are calculated at checkout.
During promotions, free shipping may be offered on selected items or order amounts.

Shipping fees are non-refundable once the order has shipped.

4. Tracking Information

Once your order ships, you will receive a shipping confirmation email containing a tracking number.

Tracking updates may take 24–72 hours to appear.

5. Incorrect or Incomplete Addresses

Please double-check your shipping address before placing an order.
We are not responsible for orders delivered to:

  • Incorrect addresses

  • Missing apartment or unit numbers

  • Addresses provided incorrectly by the customer

If a package is returned due to an address issue, the customer is responsible for reshipment fees.

6. Customs, Duties & Import Taxes

For international orders, import duties or customs taxes may apply depending on your country’s regulations.
These fees are not included in the product price and are the responsibility of the customer.

7. Lost, Delayed, or Stolen Packages

If your package appears delayed, lost, or not delivered:

  1. Check tracking details

  2. Contact your local carrier or post office

  3. Reach out to us for further assistance

If a package is marked delivered but cannot be located, please check with neighbors or nearby areas first.
We will do our best to help, but we are not responsible for packages marked as delivered.

8. Damaged Packages

If your package arrives damaged:

  • Contact us within 3 days of delivery

  • Provide photos of the damaged packaging and items

We will evaluate the claim and arrange a replacement or refund when appropriate.

9. Contact Us

If you have any questions about shipping or delivery, please contact us:

Company: Chongqing Yizhouxun Travel Agency Co., Ltd.
Email: wukeurban@outlook.com
Phone: 131-7504-8932
Address: No. 71-14, Banshan 1st Village, Jiulongpo District, Chongqing, China
Website: dovyra.com
Contact Person: Wu Ke

We are always happy to help.