Return policy

Thank you for shopping at DOVYRA.
We want you to love your purchase, and we are here to make returns and refunds simple and transparent.
This Return & Refund Policy explains how we handle returns, exchanges, order cancellations, and refunds.

1. Eligibility for Returns

We accept returns for most items within 30 days of delivery, provided that:

  • The item is unused and in original condition

  • All original packaging, tags, and accessories are included

  • There is no damage, wear, or odor

  • The item is not a final-sale or non-returnable item

Items not eligible for return:

  • Used or damaged items

  • Customized or personalized items

  • Final-sale or clearance items

  • Gift cards

2. Return Process

To start a return, please contact us at:

Email: wukeurban@outlook.com
Phone: 131-7504-8932

Please include:

  • Order number

  • Your name & contact information

  • Reason for return

  • Photos of the item (if defective or damaged)

We will reply within 1–2 business days with return instructions.

3. Return Shipping Costs

  • If the return is due to our mistake (wrong item, quality issue, damaged item), we cover the return shipping cost.

  • If the return is due to buyer’s reason (change of mind, wrong size/color selected, no longer needed), the customer is responsible for the return shipping cost.

Returned items must be shipped using trackable shipping services.

4. Exchanges

We offer exchanges for:

  • Wrong size

  • Wrong color

  • Different product desired

If the item you want is out of stock, we will process a refund instead.

5. Refunds

Once we receive and inspect your return, we will notify you by email.
Approved refunds will be processed within 3–7 business days to your original payment method.

Please allow additional time for your bank or card provider to complete the refund.

Refunds are not granted if:

  • The item is returned used or damaged

  • The return is sent without approval

  • The item is not in original condition

  • More than 30 days have passed since delivery

6. Order Cancellations

Orders can be canceled within 12 hours after purchase if the order has not shipped yet.

If the order has already been shipped, cancellation is not possible.
You may still return the item following the return policy after receiving it.

7. Damaged, Defective, or Wrong Items

If you received a damaged, defective, or incorrect item:

  1. Contact us within 3 days of delivery

  2. Provide photos or videos showing the issue

  3. We will arrange a replacement or refund at no cost to you

We may ask for the item to be returned for inspection.

8. Lost or Undelivered Packages

If tracking shows the package was not delivered or is lost in transit, we will assist in opening an investigation with the carrier.

After verification, we will offer:

  • A free replacement, or

  • A full refund

If tracking shows delivered, but you claim non-receipt, please contact your local carrier and check with neighbors first.
We will assist further if needed.

9. Final Sale Items

Certain items cannot be returned or refunded:

  • Clearance or final-sale products

  • Customized items

  • Items purchased with special promotional conditions (where stated)

10. Contact Us

If you have questions about returns or refunds, please contact us:

Company: Chongqing Yizhouxun Travel Agency Co., Ltd.
Email: wukeurban@outlook.com
Phone: 131-7504-8932
Address: No. 71-14, Banshan 1st Village, Jiulongpo District, Chongqing, China
Website: dovyra.com

We are here to help and ensure your shopping experience is smooth and enjoyable.